Shipping CostsDelivery Charges (UK rates only)
We aim to process your order by the next working day. At busy periods we may occasionally take longer. We dispatch via domestic couriers. For Overseas orders (including delivery to the Channel Islands), please email us for a delivery quote. Shipping policies and prices are subject to change without notice. This will not affect any order you have had confirmed prior to such changes.
Standard Shipping Rates - £7.50 + VAT
There is no minimum order value. All orders are subject to acceptance and availability. We aim to keep our online store up-to-date. On receipt of your order, if an item is out of stock we will inform you as soon as possible and give you the option of either a refund for the amount paid for that item by the same means you paid us or give you the opportunity to leave the item on back order. If you choose to go for a refund you will be asked if you want us to inform you when that item is back in stock. If you do, an email will be sent to you so you can re-order via the online process.
To order: Click the Online Shop link and browse or click on the Search button if you are looking for something in particular. When you have chosen an item, click Add to Basket. You can continue shopping or Go to Checkout. You will be redirected to Paypal's secure web server. See Privacy for more information on this.
Cancellation & Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return and item.
The Consumer Protection (Distance Selling) Regulations 2000 give you the right to a cooling off period of 7 working days starting the day after you receive the goods. If you wish to cancel the order, you must give us the following information, by email to firstname.lastname@example.org, within the 7 days: your name, address, order number and reason for return (eg damaged, received incorrect item, etc), replacement item code (if applicable). We will issue you with a Returns Authorisation Number, please quote this on your return. You are responsible for returning goods to us at your own expense. They must be in their original condition and you must take reasonable care that they are not damaged in transit. We recommend you send them by recorded delivery or other secure method. Once received, we will arrange a refund within the next 14 working days.
If we made an error with your order and you request a replacement, we will reship at no extra cost to you. If the replacement is not due to our error, we will deduct our reasonable costs of the shipping from your refund. If the replacement value is of a higher price, we will require payment in full of the balance before shipping the order.